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Sentiment Analysis

Use AI sentiment analysis to understand the emotion behind customer reviews and automatically calibrate your response tone for each reply.

Overview

This feature helps you automate review responses with AI.

How it works

Localith's review sentiment analysis surfaces what's behind your star average — tone trends, recurring themes, and sentiment shifts per location. The walkthrough below shows the analysis dashboard end-to-end.

FAQ

Can I customize the AI's tone?

Yes. You can configure brand voice, tone, and specific response guidelines in the Tone & Language Settings.

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